Policies

UNWIND Policies

Hours

U N W I N D’s service hours are from 9am to 9pm by appointment ONLY. Scheduling appointments for before or after our regular service hours is absolutely possible for a fee of $25+ depending on the time.

Minimum Service Charge

Our minimum to travel out to you for a Massage is a 1hr Massage per spa specialist.
***Nail services require 2 Mani & Pedi Services for one Nail Specialist to travel to your location.***  All other services require a one hour session in the amount of $140 or more.

Gratuity

18% gratuity is included in all spa parties and is based on the original cost of services.

Payments Methods

We accept credit cards or PayPal as the methods of payment. ALL appointments are reserved via credit card.

Cancellation Policy

Same day bookings are non-refundable.  Individual reservations made in advance must be canceled 24 hours before the session time or the Client will be charged in full. Deposits for spa parties canceled less than 5 days before the event are non-refundable & spa parties canceled less than 48 hours in advance will be charged in full.

Changes to Spa Parties

All changes are to be made 72 hours prior to the event.  First time changes to spa parties made more than 72 hours prior to the event are free.  A second change to a spa party will result in a decrease of half of the discount. Changing a spa party a third time will cancel out the full discount.  More than three changes will be charged the amount of the original booking should it be larger than the final service total.  Any changes made with less that 72 hours notice will be charged the full amount.

Rescheduling Individual Sessions

When rescheduling occurs less than 24 hours prior to services a $35 rescheduling fee plus the full amount of the service is charged immediately.

Rescheduling Spa Parties

Spa parties that reschedule more than 72 hours prior to the event are not charged. Rescheduling with in 48 hours of your event will result in half of the service amount being charged immediately and the other half will be charged when the spa party takes place. Rescheduling a spa party in less than 24 hours will cancel out the full discount, half of the service will be charged immediately and the other half when services are provided.

Long Distance Travel

There is a $25+ surcharge for travel that extends beyond our standard service area which is 15 miles from our address.

Refusal of Services

U N W W I N D Spa Specialists are reserve the right to refuse service to any client who has acted in an inappropriate manner.  We also reserve the right to refuse service to anyone who was not forthcoming about her/his medical condition. Some medical conditions are a contraindication to receiving bodywork and must be mentioned when the reservation is placed.